Shipping policy

Last Updated: June 2026

At Badoodoo, we aim to get your order to you as quickly and safely as possible. Delivery times below are estimates and may vary depending on courier operations and circumstances beyond our control.

In Stock Items:
Gauteng

  • Major metropolitan areas: 2–5 business days
  • Outlying areas, farms and rural locations: 4 -5 business days

Rest of South Africa

  • Major metropolitan areas: 3–5 business days
  • Outlying areas, farms and rural locations: 4–6 business days

Brit Food Items:

We strive to keep our Brit pet food stock as current and readily available as possible. However, there may occasionally be instances where a product is temporarily out of stock with our supplier.

Should this happen, we will notify you as soon as possible and advise you of the expected lead time, where available. If appropriate, we may also offer an alternative bag size of the same product to ensure your dog doesn't run out of food.

If the supplier is unable to provide an estimated delivery date, we will process a full refund for the unavailable item promptly.

Made-To-Order Items:
As many of our furniture items are made to order or require specialised handling, longer delivery times apply.

Gauteng

  • Major metropolitan areas: 10-15 business days
  • Outlying areas, farms and rural locations: 15-20 business days

Rest of South Africa

  • Major metropolitan areas: 10–20 business days
  • Outlying areas, farms and rural locations: 15–20 business days

Order Processing:
Orders are processed during normal business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive tracking information where available.

Delivery Delays:
While we endeavour to meet the estimated delivery times above, delays may occasionally occur due to factors outside our control, including adverse weather, courier delays, public holidays, high order volumes or circumstances affecting our suppliers.

Incorrect Delivery Information:
Customers are responsible for providing accurate delivery details. Badoodoo cannot be held responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Questions?
Should you have any questions regarding your order or delivery, please contact us at:

Email: info@badoodoo.co.za
Website: www.badoodoo.co.za